Policies and Procedures
Our policies & procedures are available for parents/carers to read at all times.
We have a copy in the entrance area.
Special needs policy
Health & safety policy
Sick child policy
Diet policy and practice
Staffing & employment
Non collection of children policy
Behaviour management policy
Equal opportunity policy
Health & hygiene policy
Selecting play equipment policy
Lost child policy
It is our intention to make our pre-school genuinely accessible to children and families from all sections of the local community. In order to accomplish this we will:
- ensure that the existence of the pre-school is widely known in all local communities. We will place notices advertising the pre-school in places where all sections of the community can see them, in more than one language if appropriate.
- arrange our waiting list in order of date of birth.
- keep a place vacant, if this is financially viable, in order to accommodate emergency admissions.
- describe the pre-school and its practices in terms which make it clear that it welcomes both fathers and mothers, other relations and other carers, including childminders, and people from all cultural, ethnic, religious and social groups, with and without disabilities.
- monitor the gender and ethnic background of children joining the group to ensure that no accidental discrimination is taking place.
- make our equal opportunities policy widely known.
- consult with families about the opening times of the pre-school to avoid excluding anyone.
- be flexible about attendance patterns so as to accommodate the needs of individual children and families.
- continue to consult local parents to ensure that the group goes on meeting the changing need the local community.
This policy was adopted at a meeting of the pre-school held on
Member of the Pre-school Learning
As a member of the Pre-school Learning Alliance we aim to provide the highest quality education and care for all our children. We aim to offer a welcome to each individual child and family and to provide a warm and caring environment within which all children can learn and develop as they play.
We believe children and parents are entitled to expect courtesy and prompt, careful attention to their needs and wishes. Our intention is to work in partnership with parents and the community generally and we welcome suggestions on how to improve our group at any time. Many concerns can be resolved quickly by an informal approach to the appropriate member of staff. If this does not achieve the desired result, the following procedures should be used.
How to complain
A complaints form will be completed and filed.
A parent who is uneasy about any aspect of the group's provision should first of all talk over any worries and anxieties with the pre-school manager/deputy.
If this does not have a satisfactory outcome within a couple of weeks, or if the problem recurs, the parent should put the concerns or complaint in writing to the pre-school manager and chair/owner.
The next stage is to request a meeting with the pre-school manager and the owner of the group or the chair of the management committee. Both parents and the manager should have a friend or partner present if required and an agreed written record of the discussion should be made.
Most complaints should be resolved informally or at this initial stage.
If the matter is still not sorted out to the parent's satisfaction, the parent should again contact the chair/owner. At this point, if parent and group cannot reach agreement, it might be helpful to invite an external mediator, one who is acceptable to both parties, to listen to both sides and offer advice. A mediator has no legal powers but can help to help define the problem, review the action so far and suggest further ways in which it might be resolved.
Staff or volunteers within the Pre-school Learning Alliance will be available to act as mediator if both parties wish it.
The mediator will keep all discussion confidential. S/he will meet with the group if requested and will keep an agreed written record of any meetings that are held and of any advice s/he has given.
The involvement of a mediator represents the final stage in the complaints procedure.
The role of the registering authority
In some circumstances, it will be necessary to bring in the registering body, which has a duty to ensure laid down requirements are adhered to and with whom the Pre-school Learning Alliance works in partnership to encourage high standards. The registering authority would be involved if a child appeared to be at risk or where there seemed to be a possible breach of registration requirements. In these cases both parent and pre-school would be informed and the Pre-school Learning Alliance fieldworker would work with the registering body to ensure a proper investigation of the complaint followed by appropriate action.
We believe that most complaints are made constructively and can be sorted out at an early stage. We also believe that it is in the best interests of the pre-school and parents that complaints should be taken seriously and dealt with fairly and in a way which respects confidentiality.